Reach First Step by Phone on our Toll Free Number: 1.800.385.9000

All times are Eastern Time

Contact Billing Support
Monday & Tuesday
9:00AM - 6:00PM
Wednesday
9:00AM - 7:00 PM
Thursday - Friday
9:00AM - 5:30PM
Saturday
9:30AM - 2:00PM

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  Dial-Up and WebHosting
• Make Payments by Credit Card or Check-by-Phone
• Ask questions about your account or your invoices

• Get immediate Help with your email, DSL or Dial-Up Account or any First Step Service
• Sign up for First Step Services

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  Mailing Address for all Check Payments

  Pound LLC 13335 Fifteen Mile Road Sterling Heights, MI  48312